ISO 9001:2015 Quality Management System

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ISO 9001 certification demonstrates high levels of service quality when bidding for contracts.

Adopting a quality management system is a strategic decision for an organization and supports the aim of continuously improving performance. ISO 9001:2015 certification is an integral part of your organization’s efforts towards the broader aim of sustainable development.

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What is an ISO 9001:2015 quality management system?

Supporting your organization’s aims and objectives, a quality management system (QMS) documents the processes, procedures, and responsibilities for achieving quality policies and objectives. Based on seven quality management principles, ISO 9001:2015 certification defines the way an organization operates to meet the requirements of its customers and stakeholders in terms of:

  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decision-making
  • Relationship management

Is the ISO 9001 standard for me?

ISO 9001:2015 can be applied to any organization, whatever its type, size or sector.

What are the benefits of ISO 9001:2015 certification?

ISO 9001 certification will help your organization to develop and improve performance, as well as demonstrate high levels of service quality when bidding for contracts.

Implementing a QMS helps your organization to effectively identify customers and stakeholders (those who are affected by your activity, but not necessarily customers). This outward looking approach enables your organization to better meet the needs of these two groups, to improve processes, policies and the allocation of responsibilities to improve customer satisfaction.

What you need to know about ISO 9001:2015

What makes ISO 9001:2015 different from 2008?

This is how ISO 9001:2015 differs from ISO 9001:2008:

  • Identifies external and internal issues: ISO 9001:2015 standard now requires organizations to identify all issues – both inside and outside the organization – that are relevant to its context and can help achieve the intended outcomes of its management system
  • Greater emphasis on leadership than management: ISO 9001:2015 certification requires management to have direct involvement and ownership of the process and to ensure that the QMS is achieving its intended results and drive continual improvement within the organization
  • Focus on organizational planning: This requirement obliges organizations to identify those risks and opportunities that have the potential to impact (negatively or positively) on the operation and performance of their QMS
  • Evaluation of resources: Organizations need to take into account both internal and external resource requirements and capabilities to implement, maintain and improve its QMS
  • Open-communication with customers: There is now a requirement that these processes must include, where relevant, communicating with customers in relation to the handling or treatment of customer property and specific requirements for contingency actions
  • Identifies the ‘what’, ‘how’ and ‘when’ of the monitoring and measurement: ISO 9001:2015 certification requires organizations to monitor information relating to the degree to which their needs and expectations have been fulfilled
  • Improvement: An additional requirement for organizations to address is the ‘consequences’ of nonconformities, which is recognition that not all its processes and/or activities will represent the same level of risk in terms of the organization’s ability to meet its objectives

Benefits of an ISO 9001:2015 QMS

Implementation can enable your organization to:

  • Operate more efficiently
  • Meet statutory and regulatory requirements
  • Reach new markets
  • Identify and address risks